Another pattern I’ve seen: Work that exists to support execution slowly turns into work that exists to support optics. Information gets filtered. Updates get curated. The goal shifts from “what’s
Category: Stakeholder Engagement
One thing I’ve seen repeatedly: teams generate a huge amount of reporting—but very little of it actually drives decisions. At one point, I was part of a team producing over
What proper alignment actually looks like in an organization: A lot of teams talk about alignment, but in practice it’s often vague. In my experience, alignment isn’t a feeling—it shows
Summary Situation: The company wanted to implement a comprehensive performance measurement program for the entire staff. Task: Identify and report on key metrics that reflect the company’s four main goals.
Summary Situation: The company needed data rather than assumptions to drive business decisions on the number of customers that could be realistically accommodated at our flagship location. Task: Develop a
Summary Situation: The company needed recurring reports to show how sales were aligning with revenue goals. Task: Develop a series of easily digestible reports for the strategic team. Action: Coordinated
Summary Situation: After increasing staff capacity, we counterintuitively experienced longer customer wait times. Task: Identify how to reduce customer wait times while still maximizing the number of customers at the
Summary Situation: The CEO needed to introduce a goal-setting tool to align the entire company towards common objectives. Task: Collaborated with internal stakeholders to create a comprehensive communication, implementation, and