Summary: Situation: The department needed to replace high-volume manual, static reports with a dynamic real-time dashboard. Task: Created a proof-of-concept (POC) dashboard according to the technical requirements of the team’s
Category: Project Management
Summary Situation: The company wanted to implement a comprehensive performance measurement program for the entire staff. Task: Identify and report on key metrics that reflect the company’s four main goals.
Summary Situation: The company needed data rather than assumptions to drive business decisions on the number of customers that could be realistically accommodated at our flagship location. Task: Develop a
Summary Situation: The company’s most utilized software tool was limited and created suboptimal operation processes across the majority of teams. Task: Evaluate alternative options and make a recommendation with
Summary Situation: The company needed recurring reports to show how sales were aligning with revenue goals. Task: Develop a series of easily digestible reports for the strategic team. Action: Coordinated
Summary Situation: After increasing staff capacity, we counterintuitively experienced longer customer wait times. Task: Identify how to reduce customer wait times while still maximizing the number of customers at the
Summary Situation: The CEO needed to introduce a goal-setting tool to align the entire company towards common objectives. Task: Collaborated with internal stakeholders to create a comprehensive communication, implementation, and