Summary Situation: The company wanted to implement a comprehensive performance measurement program for the entire staff. Task: Identify and report on key metrics that reflect the company’s four main goals.
Category: Data Analysis & Insights
Summary Situation: The company needed recurring reports to show how sales were aligning with revenue goals. Task: Develop a series of easily digestible reports for the strategic team. Action: Coordinated
Summary Situation: After increasing staff capacity, we counterintuitively experienced longer customer wait times. Task: Identify how to reduce customer wait times while still maximizing the number of customers at the