“Management is doing things right; leadership is doing the right things.” – Peter Drucker Summary Situation: During a major holiday, I received information that survey data was being deleted in an
Category: Data Analysis & Insights
Summary: Situation: The department needed to replace high-volume manual, static reports with a dynamic real-time dashboard. Task: Created a proof-of-concept (POC) dashboard according to the technical requirements of the team’s
Summary Situation: The company wanted to implement a comprehensive performance measurement program for the entire staff. Task: Identify and report on key metrics that reflect the company’s four main goals.
Summary Situation: The company needed recurring reports to show how sales were aligning with revenue goals. Task: Develop a series of easily digestible reports for the strategic team. Action: Coordinated
Summary Situation: After increasing staff capacity, we counterintuitively experienced longer customer wait times. Task: Identify how to reduce customer wait times while still maximizing the number of customers at the