Another pattern I’ve seen: Work that exists to support execution slowly turns into work that exists to support optics. Information gets filtered. Updates get curated. The goal shifts from “what’s
Category: Data Analysis & Insights
One thing I’ve seen repeatedly: teams generate a huge amount of reporting—but very little of it actually drives decisions. At one point, I was part of a team producing over
Summary Situation: The company wanted to implement a comprehensive performance measurement program for the entire staff. Task: Identify and report on key metrics that reflect the company’s four main goals.
Summary Situation: The company needed recurring reports to show how sales were aligning with revenue goals. Task: Develop a series of easily digestible reports for the strategic team. Action: Coordinated
Summary Situation: After increasing staff capacity, we counterintuitively experienced longer customer wait times. Task: Identify how to reduce customer wait times while still maximizing the number of customers at the